Part-Time Public Transit Experience Specialist

Capital Area Transportation Authority; Lansing (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Capital Area Transportation Authority in Lansing, MI is seeking a Part Time Customer Experience Representative to provide information about CATA services at the Transportation Center or Administrative Offices. The role requires flexibility in hours and days.

Duties include selling fare media, processing transactions, handling inquiries, and assisting with front desk operations. The ideal candidate has strong communication, map reading, math, and computer skills, plus experience in customer

Qualifications

• High School diploma or GED with experience in retail, call center, or working directly with the public.
• Experience with retail cash, check, and credit/debit transactions.
• Proficient map reading, math, grammar/punctuation and computer skills, including the Microsoft Suite (Outlook, Word, Excel and Access).
• Proficient proofreading and data entry skills.
• Able to communicate effectively, handle details, meet deadlines, and work independently and under general direction.

Responsibilities

• Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules.
• Balance the cash drawer and reconcile fare media sales; process daily cash, checks, and credit/debit receipts.
• Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner; record and respond to comments and complaints.
• Open and close the Information Booth & Multimodal Gateway; assist with front desk and other administrative duties.

Skills

Map reading

Math literacy

Grammar & punctuation

Computer skills

Microsoft Office

Education

High School diploma / GED

Job description

Capital Area Transportation Authority in Lansing, MI is seeking a Part Time Customer Experience Representative to provide information about CATA services at the Transportation Center or Administrative Offices. The role requires flexibility in hours and days.

Duties include selling fare media, processing transactions, handling inquiries, and assisting with front desk operations. The ideal candidate has strong communication, map reading, math, and computer skills, plus experience in customer