Transit Information Concierge

Ann Arbor Area Transportation Authority (TheRide); Ann Arbor (MI); On-site; USD 34,000 - 47,000; Full time

Job summary

TheRide in Ann Arbor, MI, seeks an Information Specialist to serve as a customer service ambassador at its facilities and throughout the service area. You will answer questions, provide information on AAATA services, sell fare products, and arrange ARide trips for customers, in person, by phone, or online.

Under supervision, you will handle scheduling, data entry, maintain logs and passenger files, assist in training other Information Specialists, issue AAATA ID cards, process mailings, and

Responsibilities

• Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.
• Sells or distributes various fare products.
• Scheduling of ARide trips in accordance with customers desired times and the availability of service providers.
• Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.
• Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.
• Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.
• Process mailings to clients, potential customers, and service providers.
• Identify and contact transportation providers as needed.
• Assists in training Information Specialists.
• Register and arrange for training of eligible clients.
• Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer.
• Assists in the issuance of AAATA ID cards including distributing and receiving application forms, taking pictures, and preparing cards.
• Opens and closes the information center and calls for assistance as necessary to maintain order.
• Performs general office duties as required.
• Maintains a cash drawer in accordance with Finance Department guidelines.
• Other duties as assigned or directed.

Job description

TheRide in Ann Arbor, MI, seeks an Information Specialist to serve as a customer service ambassador at its facilities and throughout the service area. You will answer questions, provide information on AAATA services, sell fare products, and arrange ARide trips for customers, in person, by phone, or online.

Under supervision, you will handle scheduling, data entry, maintain logs and passenger files, assist in training other Information Specialists, issue AAATA ID cards, process mailings, and