Passenger Services Associate - Baggage & Flight Info

Prospect International Airport Services; Detroit (MI); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Earned Wage Access

Employee Discounts

Travel Discounts

Tuition Discount with Purdue Global

Job summary

Prospect Airport Services is seeking a friendly Passenger Services Agent to assist arriving and other passengers with baggage, directions and flight information at our Detroit-area airports.

You will help customers navigate the airport, coordinate ground transportation and provide timely, accurate information to ensure smooth travel experiences. This role supports our team in delivering safe, efficient service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to obtain credentials per airport/state requirements.
• Comfort with physical tasks and lifting as needed.

Responsibilities

• Provide general information to passengers and give directions/flight details.
• Assist passengers with baggage and ground transportation needs.
• Transport baggage and assist in bag handling processes.
• Follow safety procedures and adhere to company policies.
• Report safety incidents and hazards promptly.

Skills

Customer service

Passenger assistance

Information provision

Safety awareness

Education

High School diploma or GED

Job description

Prospect Airport Services is seeking a friendly Passenger Services Agent to assist arriving and other passengers with baggage, directions and flight information at our Detroit-area airports.

You will help customers navigate the airport, coordinate ground transportation and provide timely, accurate information to ensure smooth travel experiences. This role supports our team in delivering safe, efficient service in a fast-paced environment.