Travel & Member Services Associate

The Auto Club Group; Ann Arbor (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

The Auto Club Group in Ann Arbor, Michigan is looking for a customer service representative to provide support services to members, including greeting and selling travel and membership products. Applicants need successful completion of customer service training and experience in customer-focused environments.

This role involves effectively communicating with members, resolving complaints, and promoting the organization's products and services while meeting office customer service goals.

Qualifications

• Successful completion of customer service, club, travel and payment processing training within 6 months of hire.
• Experience in a customer focused environment.

Responsibilities

• Provides support services to members including greeting, servicing and selling travel and membership products.
• Promotes auto club group products and services following established guidelines.
• Receives and resolves member/customer complaints.

Skills

Customer service experience

Word software application

Multi-tasking

Communication skills

Tools

Excel software application

Job description

The Auto Club Group in Ann Arbor, Michigan is looking for a customer service representative to provide support services to members, including greeting and selling travel and membership products. Applicants need successful completion of customer service training and experience in customer-focused environments.

This role involves effectively communicating with members, resolving complaints, and promoting the organization's products and services while meeting office customer service goals.