Transit Information Assistant - Customer-Focused Hub Role

Champaign--urbana-Mass-Transit-District; Urbana (IL); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Illinois Municipal Retirement Fund

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Bereavement leave

Parental leave

Flexible spending account

Deferred compensation investment plans

EAP

Uniform allowance

Fitness center

transportation benefits

Urbana Municipal Credit Union

Descrizione del lavoro

Champaign--urbana-Mass-Transit-District in Urbana, IL is seeking an Information Assistant to provide accurate transit information and assist visitors. You will respond to phone inquiries, help riders with routes and schedules, and liaise with staff to ensure correct information is conveyed.

The role includes handling mail, supporting pass programs, and assisting with ADA Paratransit services. A high school diploma is required, and prior customer service experience is preferred.

Competenze

• Experience in customer service is preferred.
• High school diploma or equivalent required.

Mansioni

• Answer incoming phone calls and assist visitors with information.
• Provide routes and schedules using Trip Planner and Bus Stop Lookup.
• Serve as liaison between customers and Illinois Terminal staff.
• Receive and distribute mail and internal communications.
• Assist in administering bus passes, employee passes, and specialized cards.
• Support ADA Paratransit, Half Fare Cab, and Dash Card programs.

Conoscenze

Customer service

Formazione

High School Diploma

Descrizione del lavoro

Champaign--urbana-Mass-Transit-District in Urbana, IL is seeking an Information Assistant to provide accurate transit information and assist visitors. You will respond to phone inquiries, help riders with routes and schedules, and liaise with staff to ensure correct information is conveyed.

The role includes handling mail, supporting pass programs, and assisting with ADA Paratransit services. A high school diploma is required, and prior customer service experience is preferred.