Illinois Terminal Information Assistant

Champaign--urbana-Mass-Transit-District; Urbana (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Illinois Municipal Retirement Fund

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Bereavement leave

Parental leave

Flexible spending account

Deferred compensation investment plans

EAP

Uniform allowance

Fitness center

transportation benefits

Urbana Municipal Credit Union

Job summary

Champaign--urbana-Mass-Transit-District in Urbana, IL is seeking an Information Assistant to provide accurate transit information and assist visitors. You will respond to phone inquiries, help riders with routes and schedules, and liaise with staff to ensure correct information is conveyed.

The role includes handling mail, supporting pass programs, and assisting with ADA Paratransit services. A high school diploma is required, and prior customer service experience is preferred.

Qualifications

• Experience in customer service is preferred.
• High school diploma or equivalent required.

Responsibilities

• Answer incoming phone calls and assist visitors with information.
• Provide routes and schedules using Trip Planner and Bus Stop Lookup.
• Serve as liaison between customers and Illinois Terminal staff.
• Receive and distribute mail and internal communications.
• Assist in administering bus passes, employee passes, and specialized cards.
• Support ADA Paratransit, Half Fare Cab, and Dash Card programs.

Skills

Customer service

Education

High School Diploma

Job description

Illinois Terminal | Full-Time Hourly | Non-Exempt | Non-Safety-SensitiveAbout the JobInformation Assistants display strong interpersonal skills and are friendly, polite, and conscientious. This position answers incoming phone calls and assists visitors by providing accurate and timely service. Illinois Terminal Information Assistants report to the Illinois Terminal Director.Essential FunctionsProvide MTD service-related information including routes and schedules, utilizing related tools such as MTD’s Trip Planner and Bus Stop LookupInteract patiently and courteously with the public in normal and conflict situationsOperate as a liaison between the customer and Illinois Terminal Staff, Control Center Radio Operators, Operations Staff, and Street Supervisors on duty to ensure accurate information is dispensed and nonconforming situations are communicatedReceives and distributes mail and distributes internal communicationsSupports the administration and execution of all bus passes, employee passes, and specialized cardsSupports the administration and execution of ADA Paratransit Service, Half Fare Cab, and Dash Card programsOther Duties & ResponsibilitiesThe list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Physical DemandsThe exertion level required for this position is considered medium work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; ability to climb and descend flights of stairs; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 50 lbs. of force occasionally or a up to 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.Work EnvironmentThe work environment involves exposure to conditions generally found in an office setting within a shared workspace. The work area is a close, limited space and the noise level is quiet to moderate. There are frequent interruptions to this position’s workflow with moderate foot traffic. There is an expectation to hold and attend meetings on a regular basis.Additional InformationWork shifts vary from day to night, as needed. MTD operates seven days a week, including weekends and holidays, and this position may require some work outside of traditional business hours.All MTD employees are trained on the Management System Policy and the impacts associated with this position.The employee will be subject to a pre-employment background check, physical, and drug and alcohol testing. The employee is required to comply with MTD’s Drug & Alcohol Policy.This job description is subject to change as needs of the District, and the tools we use, evolve over time.Benefits SummaryMTD offers the following benefits for this position (some benefits require a qualification period): Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, bereavement leave, parental leave, flexible spending account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.A high school diploma or equivalent is required.Experience working in a customer service setting, such as retail, food service, office reception, or related work setting is preferred.MTD is an Equal Opportunity Employer. In accordance with federal law, MTD does not discriminate in hiring or employment practices based on race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws.