Customer Service Associate

Utah Transit Authority Salt Lake Central Station; Utah; On-site; USD 21,000 - 28,000; Full time

Job summary

Utah Transit Authority Salt Lake Central Station in Salt Lake City, UT is seeking a Customer Service Associate for a full-time, on-site role. You will assist passengers with routes, schedules, fares, and station services in person and over the phone.

Duties include answering inquiries at customer service counters, responding to concerns, resolving routine issues, and guiding riders through ticketing and payment processes, while maintaining courteous, clear, and timely service.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality or transit environments preferred but not required.
• Strong communication and customer service skills.
• Ability to handle inquiries and resolve routine issues with tact.

Responsibilities

• Answer questions about routes, schedules, fares, and station services in person and by phone.
• Provide information at customer service counters and respond to inquiries and concerns.
• Resolve routine issues and guide riders through ticketing and payment processes.
• Monitor station areas for customer needs and maintain accurate records of interactions.
• Collaborate with staff to ensure a safe and efficient environment and deliver courteous, timely assistance.

Skills

Customer service

Communication skills

Phone etiquette

Problem solving

Public-facing environment

Basic computer skills

Team collaboration

Hospitality/transit experience

Education

High school diploma or equivalent

Job description

Company Description

Utah Transit Authority (UTA) Salt Lake Central Station is a hospitality-focused transit hub located at 250 S 600 W in Salt Lake City, Utah. The station serves as a key gateway for riders using regional and local transportation services. UTA is committed to providing safe, reliable, and welcoming transit experiences for community members and visitors. Team members at Salt Lake Central Station support a high volume of daily passengers and play an important role in creating a positive, customer-centered environment.

Role Description

The Customer Service Associate is a full-time, on-site role based at Salt Lake Central Station in Salt Lake City, UT. This position assists passengers by answering questions about routes, schedules, fares, and station services in person and over the phone. Day-to-day tasks include providing information at customer service counters, responding to inquiries and concerns, resolving routine issues, and guiding riders through ticketing and payment processes. The role also involves monitoring station areas for customer needs, maintaining accurate records of interactions, and collaborating with other staff to ensure a safe and efficient environment. The Customer Service Associate is expected to deliver courteous, clear, and timely assistance to support a positive transit experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience abilities to support riders and guests.


• Ability to manage inquiries and problem resolution with a focus on Customer Support and Customer Satisfaction.


• Professional communication skills, including effective Phone Etiquette for handling calls and information requests.


• Clear verbal and written communication skills, with the ability to explain transit information in an accessible way.


• Comfort working in a fast-paced, public-facing environment and standing or walking for extended periods.


• Basic computer proficiency and the ability to learn ticketing or information systems quickly.


• Prior experience in customer service, hospitality, or transit environments preferred but not required.


• High school diploma or equivalent education; additional training in customer service or communications is a plus.