Transit Homeless Outreach Field Lead

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) pension plan with matching

Tuition assistance

Flexible spending accounts (FSAs)

Job summary

Bowery Residents' Committee (BRC) seeks an Outreach Supervisor to conduct outreach to homeless individuals in NYC subway hubs, including joint efforts with MTAPD or NYPD. You will supervise shift staff, onboard new team members, and lead trainings on engagement and recognizing mental illness.

You will ensure safety, coordinate services with supervisors, maintain case data, and provide emergency first aid as needed. Join a mission-driven team serving NYC's homeless population.

Qualifications

• Minimum 2 years of direct outreach experience required.
• Associate's degree with 1 year of direct outreach experience working with homeless and/or mentally ill populations.
• Bachelor's degree with at least 6 months of direct outreach experience in homeless/mentally ill populations.
• Valid driver’s license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take CPR training.
• Vaccination preferred but not required.

Responsibilities

• Outreach to homeless individuals in NYC subway system.
• Supervise outreach staff on shift and provide real-time feedback.
• Onboard new outreach staff and train on duties and data entry.
• Lead trainings on client engagement and recognizing mental illness.
• Ensure team and client safety and provide referrals.
• Maintain knowledge of homeless services and signs of illness/substance abuse.
• Record accurate data in client records and outreach logs.
• Coordinate with supervisors to ensure service coordination.
• Provide emergency first aid/CPR or overdose protocol assistance.
• Perform related duties as assigned.

Skills

Direct outreach experience

Spanish language

CPR certification

Vaccination awareness

Education

Associate's Degree

Bachelor's Degree

Tools

Driver's license

MS Office / basic computer literacy

Job description

Bowery Residents' Committee (BRC) seeks an Outreach Supervisor to conduct outreach to homeless individuals in NYC subway hubs, including joint efforts with MTAPD or NYPD. You will supervise shift staff, onboard new team members, and lead trainings on engagement and recognizing mental illness.

You will ensure safety, coordinate services with supervisors, maintain case data, and provide emergency first aid as needed. Join a mission-driven team serving NYC's homeless population.