Transit Outreach Navigator (Non-Driver)

Bowery Residents Committee (BRC); New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits starting Day One

403(b) with employer match

Tuition assistance and career growth

Job summary

Bowery Residents Committee (BRC) is seeking an Outreach Specialist to perform field-based, crisis-aware outreach in NYC transit locations. You will connect individuals experiencing homelessness to housing, medical, and behavioral health services while documenting interactions and coordinating with partner agencies.

The role emphasizes hands-on engagement, trauma-informed care, and a commitment to Housing First principles.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.

Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

Skills

Communication

Documentation

Interpersonal skills

Trust-building

Driver's license

Willing to travel

Bilingual (desired)

Education

Bachelor’s degree or equivalent experience

Job description

Bowery Residents Committee (BRC) is seeking an Outreach Specialist to perform field-based, crisis-aware outreach in NYC transit locations. You will connect individuals experiencing homelessness to housing, medical, and behavioral health services while documenting interactions and coordinating with partner agencies.

The role emphasizes hands-on engagement, trauma-informed care, and a commitment to Housing First principles.