Transit Dispatcher/Scheduler — Onsite Operations Leader

Ratp; Tavares, FL 32778; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation

Sick time

Medical, Dental, and Vision Insurance

Wellness Program

Retirement savings plan (401 K)

Job summary

RATP Dev USA in Lake County seeks a Dispatcher/Scheduler with transportation experience to coordinate routes, dispatch drivers, and respond to client needs to keep on-time service.

The role requires at least two years of general work experience including driving and customer service, a valid driver's license, and a high school diploma. This is an on-site, full-time position with benefits.

Qualifications

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client and review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.

Skills

Customer Service

Dispatcher experience

Transit or transportation experience

Education

High school diploma

Job description

RATP Dev USA in Lake County seeks a Dispatcher/Scheduler with transportation experience to coordinate routes, dispatch drivers, and respond to client needs to keep on-time service.

The role requires at least two years of general work experience including driving and customer service, a valid driver's license, and a high school diploma. This is an on-site, full-time position with benefits.