ADA Transit Reservations & Dispatch Specialist

RATP Dev USA; Lexington (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

RATP Dev USA in Lexington, KY is seeking a customer service agent to handle day-to-day reservations and passenger communications, including ADA-related inquiries and dispatch support.

You will enter data accurately, provide follow-up communications, and coordinate with schedulers and vehicle operators to keep trips on time and cost‑effective.

Two years of reservations or clerical experience and a high school diploma are required; strong interpersonal and computer skills are essential.

Qualifications

• Minimum two years of reservations or clerical experience in a customer service environment.
• High School diploma or above.

Responsibilities

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
• Complete data entry tasks.
• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide passengers, dispatch/schedulers, and management staff with excellent customer service.
• Professional telephone demeanor and office appearance.

Skills

Customer service

Communication

Multitasking

Office equipment

Education

High school diploma

2 years reservations experience

Tools

Computer literacy

Job description

RATP Dev USA in Lexington, KY is seeking a customer service agent to handle day-to-day reservations and passenger communications, including ADA-related inquiries and dispatch support.

You will enter data accurately, provide follow-up communications, and coordinate with schedulers and vehicle operators to keep trips on time and cost‑effective.

Two years of reservations or clerical experience and a high school diploma are required; strong interpersonal and computer skills are essential.