Transit Dispatcher: Ensure On-Time Routes & Driver Coaching

First Student, Inc.; Harvey (LA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Stable employment with a well-estab­ l

Opportunities for growth and internal 

Employee discounts on PerkSpot

Job summary

First Student, Inc. in Harvey, LA is seeking a Dispatcher to coordinate bus dispatch, ensure on-time performance, and support drivers on front-line operations. You will manage routes, communicate with drivers, and liaise with customers while adhering to safety and DOT policies.

The position requires strong communication, careful time management, and familiarity with radio dispatch equipment. Prior dispatch or terminal experience is preferred, with DOT compliance understood.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing per 49 CFR Part 40

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Customer service

Radio dispatch

Computer literacy

Time management

DOT regulations knowledge

English proficiency

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. in Harvey, LA is seeking a Dispatcher to coordinate bus dispatch, ensure on-time performance, and support drivers on front-line operations. You will manage routes, communicate with drivers, and liaise with customers while adhering to safety and DOT policies.

The position requires strong communication, careful time management, and familiarity with radio dispatch equipment. Prior dispatch or terminal experience is preferred, with DOT compliance understood.