Transit Dispatcher: Safety & Customer Service Lead

Transdev; Lancaster (CA); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation

Sick leave

401k

Life insurance

Holidays

Descripción de la vacante

Transdev in Lancaster, California is seeking a Dispatcher to oversee road service and coordinate with Operators while delivering strong customer support to clients. The role emphasizes safety, timely trips, and effective communication in a fast-paced environment.

Qualified candidates have a high school diploma or GED, 3–5 years dispatching experience, and excellent verbal and written communication skills. DOT compliance and problem-solving abilities are essential for daily operations.

Formación

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching preferred
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Responsabilidades

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Conocimientos

Dispatching experience

Customer service

Communication skills

Time management

DOT regulations

Educación

High School Diploma or GED

Descripción del empleo

Transdev in Lancaster, California is seeking a Dispatcher to oversee road service and coordinate with Operators while delivering strong customer support to clients. The role emphasizes safety, timely trips, and effective communication in a fast-paced environment.

Qualified candidates have a high school diploma or GED, 3–5 years dispatching experience, and excellent verbal and written communication skills. DOT compliance and problem-solving abilities are essential for daily operations.