Transit Dispatcher

Transdev North America; Atlanta (GA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Professional growth opportunities

Job summary

Transdev North America in Atlanta, GA at Emory University is hiring a Dispatcher to oversee road service throughoperator communication and to provide customer support focused on safety and service quality.

The ideal candidate has 3–5 years dispatching experience, a High School Diploma or GED, and strong communication and problem-solving skills. DOT drug testing compliance is required for eligibility.

Qualifications

• Must have 3–5 years of dispatching experience.
• Excellent verbal, interpersonal and customer-service skills required.
• DOT drug testing compliance and safety awareness are mandatory.

Responsibilities

• Oversee assigned carriers by tracking trip performance and keeping routes on time.
• Provide customer support by addressing questions and concerns about trips, no-shows, cancellations, and missed trips.
• Manage emergencies for vehicle operators and coordinate with emergency services.
• Manage daily service by reviewing route performance and addressing events affecting customer service.
• Perform other duties as required.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Atlanta, GA at Emory University is hiring a Dispatcher. The role oversees road service through communication with Operators and provides customer support to our clients. We seek customer‑service oriented professionals dedicated to safety.

Benefits

• Competitive starting wage of $23.00/hour
• Comprehensive health, dental, and vision insurance offerings
• Retirement savings (401K) plan
• Paid time off and sick days
• Opportunities for professional growth and advancement

Key Responsibilities

• Oversee assigned carriers by tracking trip performance measures, ensuring routes begin on time, and monitoring incidents.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between carriers and emergency services.
• Manage daily service by reviewing route performance and proactively addressing situations that impact customer service.
• Perform other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years of dispatching experience.
• Excellent verbal, interpersonal and customer‑service skills.
• Strong problem‑solving and analytical skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Typically sat, typing, or looking at a computer screen for long periods.
• Work environment combines indoors and outdoors.
• Valid driver’s license with ability to obtain an F endorsement.
• Ability to drive as required.

Applicants Must

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug‑free workplace: Transdev has a zero‑tolerance drug policy for all employees.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status, or any other classification protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.