Transit Operations Coordinator

RATP Dev; Visalia (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

RATP Dev USA is seeking an Operations Specialist to support daily transit operations at Visalia Transit. This role coordinates service, assists operators and supervisors, and monitors operations to ensure safe, efficient, and reliable service in line with client standards.

The ideal candidate is organized, dependable, and customer-focused, with strong communication skills, attention to detail, and the ability to respond effectively to operational issues in a fast-paced transportation environment.

Qualifications

• High school diploma or GED required.
• Experience in public transportation, transit operations, dispatch, logistics or related field preferred.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks and adapt to changing operational needs.
• Proficiency with computers, email, Microsoft Office, and other business systems.
• Ability to maintain accurate records and documentation.
• Ability to work independently as well as part of a team.

Responsibilities

• Support the daily operations of Visalia Transit services.
• Monitor service performance and assist with maintaining on-time and reliable service.
• Provide operational support to Bus Operators, Dispatchers, Supervisors, and management.
• Assist with coordinating operator assignments, schedules, routes, and service changes.
• Monitor vehicle and operator activity and communicate operational issues to the appropriate personnel.
• Assist with responding to service disruptions, delays, incidents, and customer concerns.
• Maintain accurate daily operations records, reports, logs, and documentation.
• Communicate effectively with operators and management regarding service needs and operational concerns.
• Assist with addressing passenger and customer service issues professionally and promptly.
• Support compliance with company policies, client requirements, safety procedures, and applicable transportation regulations.
• Assist with reviewing and documenting operational incidents and follow-up actions.
• Coordinate with maintenance regarding vehicle availability and operational needs.
• Assist management with special events, service changes, detours, and other operational projects.
• Monitor radio and other communication systems as assigned.
• Help ensure operators have the information and resources necessary to provide safe and reliable service.
• Maintain confidentiality of company, employee, and customer information.
• Count fare money and prepare daily deposits while maintaining accurate records and accountability of all fare revenue
• Perform other duties as assigned by Operations Management.

Skills

Strong communication

Organizational skills

Problem solving

Team player

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Email

Job description

RATP Dev USA is seeking an Operations Specialist to support daily transit operations at Visalia Transit. This role coordinates service, assists operators and supervisors, and monitors operations to ensure safe, efficient, and reliable service in line with client standards.

The ideal candidate is organized, dependable, and customer-focused, with strong communication skills, attention to detail, and the ability to respond effectively to operational issues in a fast-paced transportation environment.