Transit Dispatch Coordinator

Keolis Transit America; Anaheim (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Keolis Transit America in Anaheim, CA is seeking a dispatcher with 2+ years of radio and/or window dispatch experience for a fast-paced transit environment. You will assign work, monitor trips, and coordinate with operators to maintain on-time performance.

The role requires a valid driver license, good map-reading skills, stress management, sound judgment, and proficiency with Microsoft Office. Equal employment opportunities are provided; drug screening and background checks apply.

Qualifications

• At least 2 years of radio and/or window dispatch experience in a fast-paced environment.
• Must have a valid driver license; CDL Class B preferred.
• Ability to effectively decipher maps.
• Ability to handle stress, including emergency situations.
• Uses good judgment in making decisions in emergency and routine situations.

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators in the event of absences or increased service to minimize disruptions.
• Maintain accurate logs for attendance.
• Maintain communication with operators and provide information on customers, cancellations, and directions.
• Monitor operators and trip status to ensure on-time performance.
• Provide assistance to operators during emergencies or vehicle malfunctions.
• Reschedule trips as needed due to vehicle issues or emergencies.
• Reconcile trip manifests by operators.
• Assist passengers with service information and trip status.
• Document daily events related to service.
• Collect and catalog lost and found items; contact passengers when possible.
• Maintain a safe work area and focus on safety.

Skills

Dispatch experience

Driver license

Map deciphering

Stress management

Judgment in emergencies

Microsoft Office

Organization

Written and oral communication

Reasoning and decision making

Tools

Microsoft Office Suite

Job description

Keolis Transit America in Anaheim, CA is seeking a dispatcher with 2+ years of radio and/or window dispatch experience for a fast-paced transit environment. You will assign work, monitor trips, and coordinate with operators to maintain on-time performance.

The role requires a valid driver license, good map-reading skills, stress management, sound judgment, and proficiency with Microsoft Office. Equal employment opportunities are provided; drug screening and background checks apply.