Transit Dispatch & Route Optimization Specialist

MTM, Inc; New York (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Newburgh, NY seeks an on-site Dispatch Specialist to manage ride dispatch, organize trips by schedule and location, and assist drivers with directions. You will communicate with providers, monitor service quality, and record incidents to ensure timely, safe trips.

The role requires a high school diploma or GED, 2+ years in routing/dispatching, and experience with transit scheduling tools. On-site work with competitive benefits is offered.

Qualifications

• High school diploma or GED required.
• 2+ years in transportation routing, dispatching and scheduling preferred.
• 1 year experience with transit scheduling system preferred.
• Authorized to work in the United States.
• Regular attendance required.

Responsibilities

• Assist with phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Record incidents and report to the applicable manager.
• Document provider no-shows or on-time-performance issues.
• Inform providers of next-days trips and new trips.
• Monitor radio, telephones and on-road provision of service for quality.
• Record departure times, destinations and return estimates.
• Provide feedback on drivers’ performance.

Skills

Excellent communication

Organizational skills

Scheduling software

Two-way radio

Microsoft Word/Excel

Data analysis

GPS knowledge

Education

High school diploma or GED

Tools

Transit dispatch systems

Job description

MTM Transit in Newburgh, NY seeks an on-site Dispatch Specialist to manage ride dispatch, organize trips by schedule and location, and assist drivers with directions. You will communicate with providers, monitor service quality, and record incidents to ensure timely, safe trips.

The role requires a high school diploma or GED, 2+ years in routing/dispatching, and experience with transit scheduling tools. On-site work with competitive benefits is offered.