Dispatcher

Coach USA Inc; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

Coach USA in Hawthorne, NY is seeking a Dispatch Coordinator to support contracted bus services, focusing on safety and timely operations despite service interruptions. The role involves coordinating field staff, operators, and passengers with clear communication.

You will work at the Hudson Valley Transit Management Center, perform routine tasks, and handle occasional special projects. Strong multitasking, problem solving and customer service are essential; high school diploma or GED is

Qualifications

• High School diploma or GED; some college a plus.
• Minimum of 2 years operations experience in a safety sensitive environment.
• Previous experience in transportation or public service industry preferred.
• Experience with monitoring of computers and dispatching in any field preferred.

Responsibilities

• Monitor and control movement of buses via computerized systems to ensure on-time performance.
• Communicate with operators and staff by radio or phone.
• Identify location and nature of operator problems to determine type of response.
• Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.
• Complete incident reports on a timely basis.
• Work on special projects as needed.

Skills

Clear communication

Time management

Customer service

Attention to detail

Teamwork

Problem solving

Emotional intelligence

Education

High School diploma or GED

Tools

MS Office

Windows OS

Job description

Dispatch Coordinator – Hudson Valley Transportation Mgt. center

Location: Hawthorne, NY (Westchester County) Position Type: Full-Time | Onsite

Pay Rate: $24.00 - $28.00/hr.

Job Description

Position Overview

Coach USA, a motorcoach transportation company, is seeking a Dispatch Coordinator to support Coach USA’s contracted services agreement with Lower Transit Link and the NY Dept. of Transportation by providing proactive measures to the commuter bus services running safely and on time despite service interruptions. This position is multi-functional and rotates shifts from a desk at the Hudson Valley Transit Management Center. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention and problem solving in short intervals based on processing information quickly. Decisions made and information relayed require clear communication with internal staff, external agencies or with bus passengers.

Essential Functions

• Monitor and control movement of buses on the service through the use of computerized systems; monitor bus from the time it enters service, until it pulls into depot, including system failures, emergency situations, and maintenance of balanced headways and schedules
• Perform constant visual monitoring of buses on video display monitors and communicate by radio or phone with operators and various personnel
• Call to determine location and nature of operator problems to determine type of response necessary
• Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.
• Complete incident reports on a timely basis
• Work on special projects as needed

Required Skills & Competencies

• Must be able to prepare memos, reports and summaries in a concise manner
• Ability to speak clearly to others and convey information effectively in person, by phone or radio
• Must be able to demonstrate emotional intelligence during stressful situations and possess good judgement and discretion in a fast-paced environment
• Must be detail oriented, well organized and possess effective time management skills
• Proven customer service and interpersonal skills a must
• General knowledge of Windows-based computer operating system and MS office package
• Must be able to work individually as well as in a team environment
• Must be able to work flexible hours or shifts

Education/Qualifications

• High School diploma, GED or equivalent; some college a plus
• Minimum of 2 years operations experience in a safety sensitive environment
• Previous experience in transportation or public service industry preferred
• Experience with monitoring of computers and dispatching in any field preferred

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.