Dispatcher

Coach USA; Town of Mount Pleasant (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

Coach USA in Hawthorne, NY is seeking a Dispatch Coordinator to support NY DoT and Lower Transit Link contracts. The role requires monitoring bus movements, coordinating with operators, and ensuring on-time performance through proactive dispatch decisions.

The ideal candidate has at least 2 years in operations within a safety-sensitive environment, strong communication skills, and proficiency with Windows and MS Office. This is a full-time, onsite position with flexible hours.

Qualifications

• High School diploma or GED required; some college is plus.
• Minimum of 2 years operations experience in a safety-sensitive environment.
• Previous transportation or public service experience is preferred.
• Experience monitoring computers and dispatching in any field is a plus.

Responsibilities

• Monitor and control movement of buses using computerized systems and manage headways and schedules.
• Visually monitor buses via video displays and communicate with operators.
• Call to determine location and nature of operator problems and determine response.
• Dispatch field staff to maintain on-time performance and implement corrective actions.
• Complete incident reports promptly and accurately.
• Assist on special projects as needed.

Skills

Clear communication

Emotional intelligence

Time management

Customer service

MS Office

Windows knowledge

Team player

Flexible hours

Education

High School diploma or GED

Some college a plus

2+ years operations experience

Transportation/public service experience preferred

Tools

MS Office

Windows OS

Job description

Job Description

Dispatch Coordinator – Hudson Valley Transportation Mgt. center

Location: Hawthorne, NY (Westchester County)

Position Type: Full-Time | Onsite

Pay Rate: $24.00 - $28.00/hr.

Coach USA, a motorcoach transportation company, is seeking a Dispatch Coordinator to support Coach USA’s contracted services agreement with Lower Transit Link and the NY Dept. of Transportation by providing proactive measures to the commuter bus services running safely and on time despite service interruptions. This position is multi-functional and rotates shifts from a desk at the Hudson Valley Transit Management Center. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention and problem solving in short intervals based on processing information quickly. Decisions made and information relayed require clear communication with internal staff, external agencies or with bus passengers.

Essential Functions

• Monitor and control movement of buses on the service through the use of computerized systems; monitor bus from the time it enters service, until it pulls into depot, including system failures, emergency situations, and maintenance of balanced headways and schedules
• Perform constant visual monitoring of buses on video display monitors and communicate by radio or phone with operators and various personnel
• Call to determine location and nature of operator problems to determine type of response necessary
• Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.
• Complete incident reports on a timely basis
• Work on special projects as needed

Required Skills & Competencies

• Must be able to prepare memos, reports and summaries in a concise manner
• Ability to speak clearly to others and convey information effectively in person, by phone or radio
• Must be able to demonstrate emotional intelligence during stressful situations and possess good judgement and discretion in a fast-paced environment
• Must be detail oriented, well organized and possess effective time management skills
• Proven customer service and interpersonal skills a must
• General knowledge of Windows-based computer operating system and MS office package
• Must be able to work individually as well as in a team environment
• Must be able to work flexible hours or shifts

Education/Qualifications

• High School diploma, GED or equivalent; some college a plus
• Minimum of 2 years operations experience in a safety sensitive environment
• Previous experience in transportation or public service industry preferred
• Experience with monitoring of computers and dispatching in any field preferred

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.