Transit Dispatch Lead - Drive On-Time Routes & Safety

Transdev North America, Inc.; San Jose (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 12 days

401(k)

Medical insurance

Dental & Vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in San Jose, CA is seeking a Dispatch Supervisor to lead the Dispatch team, ensure routes are filled, and provide Operators with timely instructions. This role rewards safety-minded, customer-service oriented professionals.

The position offers a competitive hourly pay, comprehensive benefits, and opportunities to train staff and improve service performance. Join a nationwide mobility leader committed to reliable, safe transportation.

Qualifications

• High school diploma or GED equivalent.
• A minimum of 2-3 years of transit supervisory experience is preferred.
• Must be proficient in Microsoft Office.
• Excellent communication & interpersonal skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service and trip performance measures, i.e., route start time, on-time performance, and incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergencies & escalated calls.
• Manage department reports and other communication tools.
• Train new employees.
• Other duties as required.

Skills

Microsoft Office

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Transdev in San Jose, CA is seeking a Dispatch Supervisor to lead the Dispatch team, ensure routes are filled, and provide Operators with timely instructions. This role rewards safety-minded, customer-service oriented professionals.

The position offers a competitive hourly pay, comprehensive benefits, and opportunities to train staff and improve service performance. Join a nationwide mobility leader committed to reliable, safe transportation.