Transit Dispatch Supervisor: Lead Operations & Safety

Transdev; San Jose (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Vacation & time off

401(k)

Medical, dental & vision

Life insurance

Disability

Job summary

Transdev in San Jose, CA is seeking a Dispatch Supervisor to lead the dispatch team, ensure routes run on time, and provide operators with prompt directions and support.

The role emphasizes safety and customer service, requiring strong communication and proficiency in Microsoft Office with a minimum 2–3 years of supervisory transit experience. Competitive hourly pay and a full benefits package are included.

Qualifications

• High school diploma or GED required.
• 2-3 years transit supervisory experience preferred.
• Must be proficient in Microsoft Office.
• Excellent communication & interpersonal skills required.
• Subject to DOT drug testing and compliance with 49 CFR Part 40.

Responsibilities

• Oversee road service and trip performance measures (start times, on-time performance, incidents).
• Respond to customer questions about no shows, cancellations, and missed trips.
• Manage operator emergencies and escalated calls.
• Maintain department reports and communication tools.
• Train new employees.
• Other duties as required.

Skills

Transit supervisory experience

Customer service

Safety oriented

Excellent communication

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

Transdev in San Jose, CA is seeking a Dispatch Supervisor to lead the dispatch team, ensure routes run on time, and provide operators with prompt directions and support.

The role emphasizes safety and customer service, requiring strong communication and proficiency in Microsoft Office with a minimum 2–3 years of supervisory transit experience. Competitive hourly pay and a full benefits package are included.