Dispatch Supervisor

Transdev North America, Inc.; San Jose (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 12 days

401(k)

Medical insurance

Dental & Vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in San Jose, CA is seeking a Dispatch Supervisor to lead the Dispatch team, ensure routes are filled, and provide Operators with timely instructions. This role rewards safety-minded, customer-service oriented professionals.

The position offers a competitive hourly pay, comprehensive benefits, and opportunities to train staff and improve service performance. Join a nationwide mobility leader committed to reliable, safe transportation.

Qualifications

• High school diploma or GED equivalent.
• A minimum of 2-3 years of transit supervisory experience is preferred.
• Must be proficient in Microsoft Office.
• Excellent communication & interpersonal skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service and trip performance measures, i.e., route start time, on-time performance, and incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergencies & escalated calls.
• Manage department reports and other communication tools.
• Train new employees.
• Other duties as required.

Skills

Microsoft Office

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Transdev in San Jose, CA, is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

• Competitive compensation package of $31.25-$32.62/hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service and trip performance measures, i.e., route start time, on-time performance, and incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergencies & escalated calls.
• Manage department reports and other communication tools.
• Train new employees.
• Other duties as required.

Qualifications

• High school diploma or GED equivalent
• A minimum of 2-3 years of transit supervisory experience is preferred.
• Must be proficient in Microsoft Office
• Excellent communication & interpersonal skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be 100% indoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Management Job Type: Full Time Pay Group: QQP Cost Center: 352 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.