Transit Dispatch: Customer Care Specialist

Transdev North America, Inc.; Perris (CA); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation days

Sick leave

Medical insurance

Dental insurance

Vision insurance

401k retirement

Life insurance

Company holidays

Descrizione del lavoro

Transdev North America, Inc. in Perris, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The role requires a High School Diploma or equivalent, strong computer skills, and excellent customer service abilities. You must be able to operate a standard telephone system and comply with DOT drug testing regulations where applicable.

Competenze

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical per regulations.

Mansioni

• Respond to customer inquiries with timely, accurate information or escalation to a supervisor.
• Understand and apply company policies and procedures.
• Meet or exceed performance requirements.
• Document trip authorizations and details (transportation type, pickup and appointment times).
• Perform other duties as required.

Conoscenze

Excellent customer service

Computer literate

Operate telephone system

DOT drug testing compliance

Formazione

High School Diploma, GED or equivalent

Descrizione del lavoro

Transdev North America, Inc. in Perris, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The role requires a High School Diploma or equivalent, strong computer skills, and excellent customer service abilities. You must be able to operate a standard telephone system and comply with DOT drug testing regulations where applicable.