Transit Customer Support Specialist II

Talentify; Richmond (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

GRTC in Richmond is seeking a customer service specialist to provide schedule, route, fare and other information to customers via phone, chat, or email. You will support social media communications and document feedback while assisting with front desk duties as needed.

The role emphasizes strong communication, proficiency with Microsoft apps, and independent work in a fast-paced transit environment. In-person hours and weekend/evening coverage may be required.

Qualifications

• High School Diploma or GED; equivalent experience may be accepted.
• Proficiency with Microsoft applications, Twitter and Facebook.
• Ability to communicate effectively with customers and resolve issues.
• Spanish language ability preferred but not required.

Responsibilities

• Provide schedule, route, fare and other information to phone-in and chat/email customers.
• Receive and document customer complaints and commendations through all media platforms.
• Represent GRTC with proper communication through Social Media platforms.
• Assist with administrative tasks and Lost & Found duties as needed.
• Maintain knowledge of geography of service area and transfer points.

Skills

Customer service

Communication

Spanish (preferred)

Social media

Microsoft apps

Phone etiquette

Education

High School Diploma/GED

Tools

Twitter

Facebook

Job description

GRTC in Richmond is seeking a customer service specialist to provide schedule, route, fare and other information to customers via phone, chat, or email. You will support social media communications and document feedback while assisting with front desk duties as needed.

The role emphasizes strong communication, proficiency with Microsoft apps, and independent work in a fast-paced transit environment. In-person hours and weekend/evening coverage may be required.