Customer Service Representative II

Trans Dist Comm of Hampton Rds; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Hampton Roads Transit is hiring dynamic, customer service oriented individuals to join a committed team delivering excellent public transportation across the Hampton Roads region.

The role focuses on greeting customers, providing route and schedule information, handling cash and media accurately, answering phone inquiries, and performing clerical tasks including word processing and spreadsheets, while upholding emergency procedures and service standards.

Qualifications

• Provide outstanding customer service in a friendly environment.
• Maintain knowledge of transit and route information.
• Process cash and media accurately.
• Handle and respond to customer complaints and inquiries.
• Answer telephone inquiries about routes, schedules, and fares.
• Perform clerical tasks including word processing and spreadsheets.
• Maintain compliance with Records Management Policies.

Responsibilities

• Greet and assist customers with information on services and routes.
• Enter media from register into tally system and maintain accuracy.
• Answer phones and provide route/schedule/fare information.
• Assist with audits and documentation as required.
• Support emergency procedures and daily operations.

Skills

Customer service

Communication

Cash handling

Multitasking

Tools

Tally program

Word processing

Spreadsheets

Job description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Hourly Wage: $22.00

Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. Maintain an awareness of transit and route information. Accurately maintain all cash and media. Assist and answer customer requests. Enter all media from register into the tally program. Maintain supplies and route schedules are stocked. Any other tasks as assigned from time to time by any manager. Process and respond to customer complaints and inquires. Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services. Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service. Update consignment and complete weekly audits. Process Half Fare Id’s and maintain Half Fare database. Process and respond to customer complaints and inquiries. Provide departmental clerical needs to include word processing and spreadsheets. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. All other duties as assigned.

Non-Exempt

HRT is proud to be an Equal Opportunity Employer.

If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at [phone] or email [e-mail].