Customer Service Representative II

Hampton Roads Transit; Hampton (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

Hampton Roads Transit is seeking dynamic, customer service oriented individuals to join a committed team serving the Hampton Roads region. The role offers $22.00 per hour and a supportive work environment focused on excellent public transportation.

Responsibilities include greeting customers, handling cash, answering questions about routes and schedules, and maintaining records. This is a non-exempt, on-site position with opportunities to contribute to safety and efficiency of transit services.

Qualifications

• Provide outstanding customer service in a friendly environment.
• Maintain awareness of transit and route information.
• Accurately maintain cash and media.
• Answer customer requests and inquiries.

Responsibilities

• Greet and assist customers with routes, schedules, and fares.
• Process and respond to customer complaints and inquiries.
• Enter register media into the tally program and maintain records.
• Provide clerical support and maintain supplies and route schedules.

Skills

Customer service

Cash handling

Communication

Multitasking

Tools

Tally program

Job description

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Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

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Hourly Wage: $22.00

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Maintain an awareness of transit and route information.
• Accurately maintain all cash and media.
• Assist and answer customer requests.
• Enter all media from register into the tally program.
• Maintain supplies and route schedules are stocked.
• Any other tasks as assigned from time to time by any manager.
• Process and respond to customer complaints and inquires.
• Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services.
• Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service.
• Update consignment and complete weekly audits.
• Process Half Fare Id’s and maintain Half Fare database.
• Process and respond to customer complaints and inquiries.
• Provide departmental clerical needs to include word processing and spreadsheets.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• All other duties as assigned.

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Non-Exempt

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HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at [phone] or email [e-mail].