Road Operations Dispatcher - Customer Support & Safety

Transdev North America, Inc.; Lancaster (CA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation 70–120 hours/yr

Sick leave 24 hours/yr

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in Lancaster, California is seeking a Dispatcher to oversee road service and support customers while ensuring safety and timely operations. The role requires strong customer service orientation and the ability to handle emergencies and changing conditions.

Starting pay is $22.11/hour with progression to $25.00/hour over four years, under the Union Collective Bargaining Agreement. Benefits include vacation, sick leave, 401k, life insurance, and holidays.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching preferred.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures and on-time starts.
• Provide customer support by responding to questions and concerns regarding trips (no shows, cancellations, missed trips).
• Manage emergency situations for vehicle operators; liaise between carrier and emergency services.
• Review route performance and proactively respond to situations that impact customer service.
• Other duties as required.

Skills

Customer Service

Communication

Problem Solving

Time Management

Adaptability

Education

High School Diploma

Technical Degree

Job description

Transdev in Lancaster, California is seeking a Dispatcher to oversee road service and support customers while ensuring safety and timely operations. The role requires strong customer service orientation and the ability to handle emergencies and changing conditions.

Starting pay is $22.11/hour with progression to $25.00/hour over four years, under the Union Collective Bargaining Agreement. Benefits include vacation, sick leave, 401k, life insurance, and holidays.