Transit Customer Support & Solutions Rep (Part-Time)

ADP, Inc.; Fort Worth (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Trinity Metro in Fort Worth, TX, is seeking a part-time Customer Support & Solutions Representative to provide accurate information on routes and schedules for Bus, Rail, and On Demand services. The role includes handling reservations, returns, and complaints, while relaying information to departments and preparing reports.

The position requires at least one year of customer service experience and a high school diploma or GED. It operates 8am–1pm, five days a week, with weekends required.

Qualifications

• One year of customer service-related work.
• High School diploma or GED or equivalent.
• Demonstrated ability to communicate clearly with the public.

Responsibilities

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public.
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handle interactions in a courteous, efficient manner and be sensitive to user needs.
• Prepare oral and written reports including memos and customer complaints forms.
• Read MAPSCO to determine destinations and best routes; ride bus to learn routes and schedules of services.

Skills

Customer service

Telephone answering

Communication

Education

High School diploma or GED

Job description

Trinity Metro in Fort Worth, TX, is seeking a part-time Customer Support & Solutions Representative to provide accurate information on routes and schedules for Bus, Rail, and On Demand services. The role includes handling reservations, returns, and complaints, while relaying information to departments and preparing reports.

The position requires at least one year of customer service experience and a high school diploma or GED. It operates 8am–1pm, five days a week, with weekends required.