Transit Customer Solutions Rep - Part Time

Trinity Metro; Fort Worth (TX); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Trinity Metro is seeking a part-time Customer Support & Solutions Representative in Fort Worth, TX. The role provides accurate information about transit services, answers questions, and takes reservations for On Demand Paratransit.

You will work under the Customer Relations Manager to assist the public with schedules and routes. Responsibilities include handling inquiries, returning lost items, processing complaints, and preparing written reports.

Qualifications

• One year of customer service-related work preferably in telephone answering operations.
• High School diploma or GED equivalent.
• Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.

Responsibilities

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handles public in a courteous, efficient manner and be sensitive to their needs.
• Prepare oral and written reports including: memos, customer complaints forms, etc.
• Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.

Skills

Customer service

Telephone answering

Public information

Education

High School diploma or GED

Job description

Trinity Metro is seeking a part-time Customer Support & Solutions Representative in Fort Worth, TX. The role provides accurate information about transit services, answers questions, and takes reservations for On Demand Paratransit.

You will work under the Customer Relations Manager to assist the public with schedules and routes. Responsibilities include handling inquiries, returning lost items, processing complaints, and preparing written reports.