CUSTOMER SUPPORT & SOLUTIONS REPRESENTATIVE

ADP, Inc.; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Metro is seeking a Customer Support & Solutions Representative in Fort Worth, TX. The role delivers accurate information about services, answers questions on schedules, and handles reservations for On Demand Paratransit.

The position requires at least one year of customer service experience and a high school diploma or GED. The incumbent will work under the Customer Relations Manager and participate in producing routine reports for internal use.

Qualifications

• One year of customer service experience.
• Ability to answer phones and provide information.
• High school diploma or GED required.

Responsibilities

• Answer questions concerning schedules via telephone or in person.
• Return lost and found items.
• Provide routine information to the public.
• Receive complaints and commendations from customers.
• Take pertinent information and relay to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Prepare oral and written reports (memos, complaint forms).
• Read MAPSCO to determine routes and learn schedules.

Skills

Customer service

Telephone support

Communication

Education

High School diploma

Tools

MAPSCO

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SUPPORT & SOLUTIONS REPRESENTATIVE

Full Time Clerical Fort Worth, TX, US

3 days ago Requisition ID: 1148

Trinity Metro has an immediate opening for a Customer Support & Solutions Representative. The incumbent in this position will provide accurate information to the public about Trinity Metro services. Performing under the general direction of the Customer Relations Manager. The incumbent provides information on routes and schedules for Bus, Rail and On Demand services as well as takes reservations for On Demand Paratransit service. The incumbent exercises judgment and direction in situations involving sensitive and delicate problems.

This position's responsibilities include:

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handles public in a courteous, efficient manner and be sensitive to their needs.
• Prepare oral and written reports including: memos, customer complaints forms, etc.
• Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.

ADDITIONAL REQUIREMENTS

Must be available to work a rotating shift during the following times:

• Sunday 8am-5pm
• Monday-Friday 5am-10pm
• Saturday 8am-8pm

EXPERIENCE

One year of customer service-related work preferably in telephone answering operations.

EDUCATION

High School diploma or G.E.D. equivalent.

Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.

Trinity Metro is an Equal Employment/Affirmative Action Employer.