Part-Time Transit Customer Support & Solutions Specialist

Fort-Worth-Transportation-Authority; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Trinity Metro in Fort Worth, TX, is hiring a part-time Customer Support & Solutions Representative to provide accurate information on services, routes, and schedules. The role also handles reservations for On Demand Paratransit and processes public inquiries with courteous, effective service.

The position requires one year of customer service experience and a High School diploma or GED. Work hours are 8am–1pm, five days a week, including weekends.

Qualifications

• One year of customer service-related work.
• High School diploma or GED equivalent.
• Experience in telephone answering operations preferred.

Responsibilities

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handles public in a courteous, efficient manner and be sensitive to their needs.
• Prepare oral and written reports including: memos, customer complaints forms, etc.
• Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.

Skills

Customer service

Public information

Reservation handling

Telephone support

Education

High School diploma

GED

Job description

Trinity Metro in Fort Worth, TX, is hiring a part-time Customer Support & Solutions Representative to provide accurate information on services, routes, and schedules. The role also handles reservations for On Demand Paratransit and processes public inquiries with courteous, effective service.

The position requires one year of customer service experience and a High School diploma or GED. Work hours are 8am–1pm, five days a week, including weekends.