Transit Customer Support & Solutions Specialist

ADP, Inc.; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Metro is seeking a Customer Support & Solutions Representative in Fort Worth, TX. The role delivers accurate information about services, answers questions on schedules, and handles reservations for On Demand Paratransit.

The position requires at least one year of customer service experience and a high school diploma or GED. The incumbent will work under the Customer Relations Manager and participate in producing routine reports for internal use.

Qualifications

• One year of customer service experience.
• Ability to answer phones and provide information.
• High school diploma or GED required.

Responsibilities

• Answer questions concerning schedules via telephone or in person.
• Return lost and found items.
• Provide routine information to the public.
• Receive complaints and commendations from customers.
• Take pertinent information and relay to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Prepare oral and written reports (memos, complaint forms).
• Read MAPSCO to determine routes and learn schedules.

Skills

Customer service

Telephone support

Communication

Education

High School diploma

Tools

MAPSCO

Job description

Trinity Metro is seeking a Customer Support & Solutions Representative in Fort Worth, TX. The role delivers accurate information about services, answers questions on schedules, and handles reservations for On Demand Paratransit.

The position requires at least one year of customer service experience and a high school diploma or GED. The incumbent will work under the Customer Relations Manager and participate in producing routine reports for internal use.