Transit Customer Success Manager — Enterprise Accounts

SpaceX; Redmond (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX in Redmond, Washington is seeking a Starlink Transit Customer Success Manager to own Starlink Transit accounts from contract signature through onboarding, activation, and ongoing growth across multiple sites.

You will coordinate with engineering, support, finance, operations, and market access to ensure timely deliverables, accurate invoicing, and healthy account relationships while driving revenue retention and expansion.

Qualifications

• Bachelor’s degree in engineering, business, or a related field (or high school diploma with 6+ years of relevant experience).
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.

Responsibilities

• Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, and day-to-day management.
• Hit and exceed revenue targets by tracking readiness, shipments, licensing, activations, and payments.
• Keep internal systems current so account status, site status, risk, and opportunity are visible in one place.
• Forecast retention and revenue and build account plans for growth.
• Coordinate hardware, licensing, installation partners, and internal teams until sites are live and billed.

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing role

Education

Bachelor’s degree in engineering, business, or related field

High school diploma / equivalency with 6+ years experience

Job description

SpaceX in Redmond, Washington is seeking a Starlink Transit Customer Success Manager to own Starlink Transit accounts from contract signature through onboarding, activation, and ongoing growth across multiple sites.

You will coordinate with engineering, support, finance, operations, and market access to ensure timely deliverables, accurate invoicing, and healthy account relationships while driving revenue retention and expansion.