Enterprise Transit Success Manager

InvestedintheMission; Redmond (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX’s Starlink Transit team seeks a Customer Success Manager to own multi-site accounts from contract to ongoing activation and growth. You’ll manage licensing, shipments, and payments, coordinating with engineering, operations, and finance to ensure a seamless, revenue-driven relationship with enterprise customers.

The role requires a proactive, self-starting professional with sharp communication skills who can operate without a fixed playbook, travel to sites as needed, and navigate ITAR

Qualifications

• Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service

Responsibilities

• Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, site status, risk, and opportunity are visible in one place
• Monitor account health including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites
• TREAT each site as a project through activation-coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing
• Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid
• Document processes that support expansion and scaling of the business

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing

Education

Bachelor's degree or equivalent with 6+ years experience

Job description

SpaceX’s Starlink Transit team seeks a Customer Success Manager to own multi-site accounts from contract to ongoing activation and growth. You’ll manage licensing, shipments, and payments, coordinating with engineering, operations, and finance to ensure a seamless, revenue-driven relationship with enterprise customers.

The role requires a proactive, self-starting professional with sharp communication skills who can operate without a fixed playbook, travel to sites as needed, and navigate ITAR