Transit Customer Service Specialist – Call Center

Cubic Transportation Systems; Fort Washington (Montgomery County); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Company-paid disability

401k with company match

Paid holidays

Paid parental leave

Résumé du poste

Cubic Transportation Systems is seeking a Customer Service Representative in a call center environment. The CSR will handle customer inquiries, process transactions, and document interactions with accuracy, while meeting KPIs and adhering to company policies.

The role emphasizes strong communication, problem-solving, and data entry skills and requires availability for extended hours, weekends, or holidays. The position is an excellent entry point for individuals seeking stable full-time

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
• Strong communication, problem-solving, and interpersonal skills are essential.
• Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.

Responsabilités

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Document customer interactions and transactions in the system to maintain data integrity and assist in resolution.
• Provide information regarding products, fare media, programs, and related services.

Connaissances

Customer service

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

CRM systems

Data entry

Description du poste

Cubic Transportation Systems is seeking a Customer Service Representative in a call center environment. The CSR will handle customer inquiries, process transactions, and document interactions with accuracy, while meeting KPIs and adhering to company policies.

The role emphasizes strong communication, problem-solving, and data entry skills and requires availability for extended hours, weekends, or holidays. The position is an excellent entry point for individuals seeking stable full-time