Customer Service Pro - Call Center Specialist

Cubic Transportation Systems; Washington (Washington County); On-site; USD 23,000 - 26,000; Full time

Job summary

Cubic Transportation Systems is seeking a Customer Service Representative in Fort Washington, PA to serve as the primary point of contact for customers in a call center environment. This role focuses on delivering exceptional service, processing transactions, and updating account information.

You will document interactions, troubleshoot issues, and escalate complex cases while meeting KPIs. A high school diploma and previous customer service experience are preferred; CRM experience is a plus,

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Experience with CRM or call center platforms is a plus.
• Ability to work extended hours, weekends, or holidays.

Responsibilities

• Respond to customer calls promptly and courteously.
• Process payments, refunds, and account updates with accuracy.
• Document interactions and transactions in the system.
• Troubleshoot issues and escalate complex cases.
• Provide information about products and services.
• Meet KPIs for call handling time and accuracy.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

CRM systems

Job description

Cubic Transportation Systems is seeking a Customer Service Representative in Fort Washington, PA to serve as the primary point of contact for customers in a call center environment. This role focuses on delivering exceptional service, processing transactions, and updating account information.

You will document interactions, troubleshoot issues, and escalate complex cases while meeting KPIs. A high school diploma and previous customer service experience are preferred; CRM experience is a plus,