Remote Customer Service Specialist | Data-Driven & KPI-Focused

Cubic; United States; On-site; USD 23,419 - 27,552; Full time

Job summary

Cubic is seeking a Remote Customer Service Representative to serve as the primary point of contact in a call center environment. The CSR will be responsible for delivering exceptional service, managing transactions, and resolving inquiries while adhering to company standards.

The ideal candidate will have a high school diploma, prior customer service experience, and strong problem-solving skills. This position requires availability for extended hours, weekends, or holidays as needed.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a call center or retail.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Respond to incoming customer calls promptly and courteously.
• Process customer transactions accurately and professionally.
• Accurately document customer interactions in the system.

Skills

Communication skills

Problem-solving

Interpersonal skills

Computer proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Cubic is seeking a Remote Customer Service Representative to serve as the primary point of contact in a call center environment. The CSR will be responsible for delivering exceptional service, managing transactions, and resolving inquiries while adhering to company standards.

The ideal candidate will have a high school diploma, prior customer service experience, and strong problem-solving skills. This position requires availability for extended hours, weekends, or holidays as needed.