Customer Care Specialist (Call Center)

Cubic; United States; Remote; USD 23,997 - 32,993; Full time

Job summary

Cubic is looking for a Customer Service Representative to be the primary contact in a call center environment. The role involves delivering exceptional service, managing customer transactions, and resolving inquiries.

You will be responsible for providing clear information regarding products and ensuring compliance with company policies. The pay range for this position is $17.42 - $23.95, and candidates must be available for extended hours.

Qualifications

• Previous customer service experience, preferably in a call center, retail, or high-volume service environment.
• Strong communication, problem-solving, and interpersonal skills.
• Availability to work extended hours, weekends, or holidays based on business needs.

Responsibilities

• Respond to incoming customer calls promptly and courteously.
• Process customer transactions, including payments, refunds, and account updates.
• Accurately document customer interactions and transactions.
• Address customer questions, troubleshoot issues, and escalate complex cases.
• Provide clear and accurate information regarding products and services.

Skills

Customer service experience

Problem-solving skills

Strong communication skills

Proficiency in computer systems

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Cubic is looking for a Customer Service Representative to be the primary contact in a call center environment. The role involves delivering exceptional service, managing customer transactions, and resolving inquiries.

You will be responsible for providing clear information regarding products and ensuring compliance with company policies. The pay range for this position is $17.42 - $23.95, and candidates must be available for extended hours.