Customer Care Specialist with Full Benefits & Growth

Cubic Transportation Systems; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Insurance on day one

Parental leave

401k with company match

Flexible PTO

Paid holidays

Tuition reimbursement

Résumé du poste

Cubic Transportation Systems is seeking a customer service representative in the United States to respond to customer calls and process transactions with accuracy.

You will document interactions, ensure policy compliance, and strive to meet KPIs such as call handling time and first-call resolution. The position offers day-one medical, dental, and vision insurance, tuition reimbursement, and a 401(k) with company match.

Qualifications

• High school diploma or equivalent; call center experience preferred.
• Strong communication and problem-solving skills.
• Proficiency with computer systems and CRM platforms.

Responsabilités

• Respond to customer calls and process transactions with accuracy.
• Document interactions and ensure compliance with policies.
• Meet KPIs including call handling time and first-call resolution.

Connaissances

Communication

Problem Solving

Call Center Experience

Formation

High School Diploma or Equivalent

Outils

CRM Platforms

Computer systems

Description du poste

Cubic Transportation Systems is seeking a customer service representative in the United States to respond to customer calls and process transactions with accuracy.

You will document interactions, ensure policy compliance, and strive to meet KPIs such as call handling time and first-call resolution. The position offers day-one medical, dental, and vision insurance, tuition reimbursement, and a 401(k) with company match.