Transit Control Center Supervisor - Dispatch & Operations

Delaware Transit Corp; Wilmington (DE); In loco; USD 49.000 - 61.000; Tempo pieno

Descrizione del lavoro

Delaware Transit Corporation (DTC) seeks a Control Center Service Supervisor in Wilmington, DE. The role oversees monitoring and coordination of DTC services statewide from a centralized control center, using specialized systems to ensure safe, reliable service seven days a week.

You will work across multiple shifts, handling detours, trip cancellations, staffing, and equipment issues, with extensive use of Trapeze to monitor performance, ADA compliance, and rider experience, and to make rapid

Competenze

• Monitoring and coordinating statewide transit services.
• Proficient with Trapeze systems for monitoring, adjusting, and reporting performance.
• Ability to adapt to detours, cancellations, and staffing changes that affect service.

Mansioni

• Monitor and coordinate revenue service performance.
• Respond to detours, cancellations, and staffing changes to minimize impact.
• Coordinate with internal and external resources across shifts to maintain service levels.

Strumenti

Trapeze

Descrizione del lavoro

Delaware Transit Corporation (DTC) seeks a Control Center Service Supervisor in Wilmington, DE. The role oversees monitoring and coordination of DTC services statewide from a centralized control center, using specialized systems to ensure safe, reliable service seven days a week.

You will work across multiple shifts, handling detours, trip cancellations, staffing, and equipment issues, with extensive use of Trapeze to monitor performance, ADA compliance, and rider experience, and to make rapid