Transit Control Center Supervisor – Dispatch & Safety

Metropolitan Council; Minneapolis (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

Metropolitan Council in Minneapolis–Saint Paul region seeks a Supervisor, Transit Control Center to manage dispatch and ensure scheduled service is provided. You will respond to incidents, coordinate resources, and supervise transit operators.

Onsite at the Transit Control Center, you'll work nights, weekends and holidays, coordinating with Metro Transit Police and maintenance teams to resolve disruptions and emergencies.

Qualifications

• Minimum educational attainment with several years in supervisory or lead roles.
• Experience in transit, public safety, or call center environments is preferred.
• Ability to manage incidents, coordinate resources, and supervise staff.

Responsibilities

• Oversee dispatching and coordination of transit service to ensure on-time performance.
• Respond to incidents, emergencies, and security events, coordinating agency response.
• Provide supervision and work direction to operators and staff; document performance.

Skills

Decision making

Customer service

Oral communication

Written communication

Education

Bachelor's degree or higher

Experience in transit/public safety

Tools

CAD/AVL systems

Radio communications

Job description

Metropolitan Council in Minneapolis–Saint Paul region seeks a Supervisor, Transit Control Center to manage dispatch and ensure scheduled service is provided. You will respond to incidents, coordinate resources, and supervise transit operators.

Onsite at the Transit Control Center, you'll work nights, weekends and holidays, coordinating with Metro Transit Police and maintenance teams to resolve disruptions and emergencies.