Control Center Service Supervisor

Delaware Transit Corp; Wilmington (DE); In loco; USD 49.000 - 61.000; Tempo pieno

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Delaware Transit Corporation (DTC) seeks a Control Center Service Supervisor in Wilmington, DE. The role oversees monitoring and coordination of DTC services statewide from a centralized control center, using specialized systems to ensure safe, reliable service seven days a week.

You will work across multiple shifts, handling detours, trip cancellations, staffing, and equipment issues, with extensive use of Trapeze to monitor performance, ADA compliance, and rider experience, and to make rapid

Competenze

• Monitoring and coordinating statewide transit services.
• Proficient with Trapeze systems for monitoring, adjusting, and reporting performance.
• Ability to adapt to detours, cancellations, and staffing changes that affect service.

Mansioni

• Monitor and coordinate revenue service performance.
• Respond to detours, cancellations, and staffing changes to minimize impact.
• Coordinate with internal and external resources across shifts to maintain service levels.

Strumenti

Trapeze

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Control Center Service Supervisor

Multiple Openings

Delaware Transit Corporation (DTC) has Immediate job openings for a Control Center Service Supervisor in Wilmington Delaware. The Control Center Service Supervisor is responsible for the monitoring and coordination of Delaware Transit Corporation (DTC) Services statewide for the organization to fulfill its mission of providing an effective, efficient, and reliable transit system. This activity takes place in the centralized control center by highly trained personnel using systems, technology, and facilities specifically designed to monitor and control DTC assets across the State of Delaware to meet the goal of optimum performance. Specific responsibilities include extensive use of Trapeze systems to monitor, adjust, and report on revenue service performance, ADA compliance, operator behavior, and ridership issues. The Control Center Service Supervisor works extensively with internal and external resources managing a dynamic service environment requiring schedule changes due to issues such as detours, trip cancellations, staffing, equipment, or other issues that require intervention by the Control Center to minimize the impact on the DTC revenue services. The position operates on multiple shifts that span a broad service day seven days per week.

Salary/Compensation: $48,899 - $61,125 per year

Delaware Transit Corporation is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

Visit www.dartfirststate.com for more information