In-station and On-platform Customer Service Associates

Keolis Commuter Services; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan with company 
&

Medical, dental and vision coverage

Life and disability insurance

Pre-employment and background checks

Job summary

Keolis Commuter Services in Boston is hiring for In-station and On-platform Customer Service Associates. This is a fully on-site, unionized position with a starting pay rate of $27.80 per hour.

You will engage in real-time travel information, assist passengers during delays, and support fare questions and basic ticketing at stations and platforms. Ideal candidates stay calm under pressure, communicate clearly with individuals and groups, and are comfortable with smartphones and computer systems.

Qualifications

• High School diploma or better.
• Customer service experience required.
• Driver's license required.

Responsibilities

• Provide real-time travel information in stations and on platforms.
• Direct crowds and assist during delays and events.
• Handle fare questions, basic ticket sales, and lost-and-found.
• Follow safety and cash-handling procedures; support staff as needed.
• Work early mornings, late nights, weekends, and varied locations.

Skills

Customer service

Calm under pressure

Clear communication

Education

High School or better

Tools

Driver's License

Job description

In-station and On-platform Customer Service Associates

In-station and On-platform Customer Service Associates

This is a unionized position. The pay rates are non-negotiable. The starting pay rate for this position is $27.80

This is not a sit-back customer service job. As a fully on-site member of the Keolis MBTA Commuter Rail team, you'll be on your feet in stations and on platforms, giving real-time travel information, directing crowds, supporting during delays and special events, and keeping passengers moving safely in all types of weather. You'll also handle fare questions, basic ticket sales support, and lost-and-found interactions alongside station and operations staff.

We're looking for people who stay calm when everyone else is stressed, communicate clearly to individuals and large groups, and juggle multiple urgent requests at once. You must be confident with smartphones and computer systems, quick to learn new tools, and meticulous in following safety and cash-handling procedures. If working early mornings, late nights, weekends, and shifting locations sounds energizing - not daunting - this full-time union role could be for you!

Driven by Purpose. Powered by People.
At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission - We Imagine, We Care, We Commit - is more than words. It's how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You'll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career - your part of something bigger.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• ADA Reasonable Accommodation: Keolis is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis will ensure that persons with disabilities are provided reasonable accommodations.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of these position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform organ.. ...??

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Travel Required

Yes . Must be able to travel around the entire Commuter Rail network.

Qualifications

Education

Required

High School or better.

Experience

Required

Customer Service experience

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.