Transfer Team Specialist

Buchanan Group Inc.; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability and Life Insurance

Flexible Spending Account (FSA)

Paid Time Off (PTO)

401(k) with Employer Matching

Employee Discounts

Tuition Reimbursement

Wellness Reimbursement Program

Job summary

Buchanan Group Inc. is seeking a full-time individual to join our Transfer Team in Indianapolis, Indiana. The role involves transporting loved ones in a compassionate manner and providing support to families during sensitive times. Ideal candidates should possess strong organizational skills, excellent communication abilities, and a valid driver’s license.

The position includes on-call hours and overnight shifts. Benefits include medical, dental, vision insurance, and more, making it a rewarding opportunity within a 4th-generation family-owned company.

Qualifications

• Must have a valid driver’s license and a clean driving record.
• Reliability and professionalism are essential.
• Experience in customer service preferred.

Responsibilities

• Transport loved ones into the funeral home’s care in a professional, compassionate manner.
• Provide exceptional customer service and support to families during sensitive times.
• Work independently during on-call and overnight shifts.
• Ensure safe, timely, and respectful completion of all transfer responsibilities.

Skills

Strong organizational skills

Customer service skills

Excellent communication

Compassion and empathy

Ability to work independently

Education

High school diploma or equivalent

Job description

Summary: We are seeking a full-time individual to join our Transfer Team. This role requires a highly organized and detail-oriented person with strong compassion to support families during times of loss by transporting loved ones into our care at the funeral home. The position includes on-call hours and overnight shifts. Ideal candidates will have strong customer service skills, excellent communication abilities, the ability to work independently, and a valid driver’s license. We are a 4th‑generation family-owned company offering great benefits and a competitive salary.

Key Responsibilities

• Transport loved ones into the funeral home’s care in a professional, compassionate manner
• Provide exceptional customer service and support to families during sensitive times
• Work independently during on-call and overnight shifts
• Ensure safe, timely, and respectful completion of all transfer responsibilities

Required Skills and Abilities

• Strong organizational skills and attention to detail
• Reliability and professionalism
• High level of compassion and empathy
• Excellent communication and customer service skills
• Ability to work independently

Required Education and Experience

• High school diploma or equivalent
• Valid driver’s license
• Clean driving record

Work Environment

• On-call and overnight shift requirements
• Fast-paced, service-oriented environment
• Frequent interaction with families experiencing loss
• Independent, field-based work transporting individuals into the funeral home’s care

Disclaimer

The above information on this job description has been designed to indicate the general nature and level of work performed by the employee with this qualification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.

Benefits

• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Paid Time Off (PTO)
• 401(k) with Employer Matching
• Employee Discounts
• Tuition Reimbursement
• Wellness Reimbursement Program