Funeral Home Transfer Care Specialist

Foundation Partners Group; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Foundation Partners Group is seeking a Transfer Care Specialist to be the first point of contact for families during decedent transfer from hospitals, nursing homes, residences, or coroner's offices to the funeral home.

You will provide compassionate support, transport decedents safely, and handle paperwork with accuracy while on-call for irregular hours, including nights and weekends. A valid driver's license and ability to lift 100lbs are required.

Qualifications

• Valid state-issued driver's license with a clear driving record.
• Ability to lift 100lbs safely.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Composure and compassion in challenging situations.
• Ability to follow detailed instructions and apply feedback with a positive attitude.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Respect families and direct them to appropriate resources upon arrival and departure for transfer of the decedent.
• Safely transport decedents, navigate local roads, and use GPS/directions apps.
• Be willing to work irregular hours including nights and weekends; support hearse driving as needed.
• Ensure paperwork is completed correctly and timely per relevant laws and regulations.
• Receive and prioritize multiple tasks, determining the optimal order and completing them promptly.
• Maintain a neat, professional appearance and assist with related duties (e.g., washing vehicles).

Skills

Compassion & Empathy

Composure

Attention to detail

Positive attitude

On-call reliability

Tools

Microsoft Office

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes

Are you ready?

Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled