Funeral Home Transfer Care Specialist

Foundation Partners Group; Chico (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Foundation Partners Group is seeking a Transfer Care Specialist to serve as families’ first point of contact, transporting the deceased from hospitals, nursing homes, residences, or coroner's offices to the funeral home. You will maintain composure, show compassion, and ensure safe, respectful handling.

Requirements include a valid driver’s license with a clean record, ability to lift 100lbs, and proficiency with Microsoft Office.

Qualifications

• Compassion and empathy in handling families and decedents.
• Ability to follow complex instructions with accuracy.
• Strong communication and interpersonal skills under stressful situations.
• Professional demeanor and reliability in on-call roles.

Responsibilities

• Be the first point of contact for families; coordinate transfer of the decedent to the funeral home.
• Safely transport the decedent, navigate local roads, and maintain professional appearance.
• Maintain on-call availability including nights and weekends as needed.
• Ensure paperwork is completed accurately and timely per laws and regulations.
• Receive and execute multiple tasks in proper order while adhering to instructions.
• Perform other duties as required, such as vehicle upkeep.

Skills

Compassion

Attention to detail

Follow instructions

Communication

Safety awareness

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes

Are you ready?

Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled