Transfer Team Specialist

Buchanan Group (BGI); Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability and Life Insurance

FSA/HSA

Job summary

Buchanan Group (BGI) in Indianapolis, IN seeks a full-time Transfer Team member to transport loved ones into our care with professionalism and care. You will support families during difficult times, coordinating transfers and ensuring dignity throughout the process.

The role includes on-call and overnight shifts, requiring a valid driver’s license, excellent customer service, and the ability to work independently. We offer a competitive salary and comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• On-call and overnight shift experience preferred.
• Service-oriented environment in fast-paced setting.

Responsibilities

• Transport loved ones into the funeral home's care in a professional, compassionate manner.
• Provide exceptional customer service and support to families during sensitive times.
• Work independently during on-call and overnight shifts.
• Ensure safe, timely, and respectful completion of all transfer responsibilities.

Skills

Organizational skills

Reliability

Compassion

Communication

Independence

Education

High school diploma or equivalent

Valid driver’s license

Job description

Summary:

We are seeking a full-time individual to join our Transfer Team. This role requires a highly organized and detail-oriented person with strong compassion to support families during times of loss by transporting loved ones into our care at the funeral home. The position includes on-call hours and overnight shifts. Ideal candidates will have strong customer service skills, excellent communication abilities, the ability to work independently, and a valid driver's license. We are a 4th-generation family-owned company offering great benefits and a competitive salary.

Key Responsibilities:

• Transport loved ones into the funeral home's care in a professional, compassionate manner
• Provide exceptional customer service and support to families during sensitive times
• Work independently during on-call and overnight shifts
• Ensure safe, timely, and respectful completion of all transfer responsibilities

Required Skills and Abilities:

• Strong organizational skills and attention to detail
• Reliability and professionalism
• High level of compassion and empathy
• Excellent communication and customer service skills
• Ability to work independently

Required Education and Experience:

• High school diploma or equivalent
• Valid driver's license
• On-call and overnight shift requirements
• Fast-paced, service-oriented environment
• Frequent interaction with families experiencing loss
• Independent, field-based work transporting individuals into the funeral home's care

Disclaimer:

The above information on this job description has been designed to indicate the general nature and level of work performed by the employee with this qualification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.

• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)