Transfer Success Coach | Persistence & Transfer Specialist

Zane State College; Zanesville (OH); On-site; USD 42,000 - 49,000; Full time

Job summary

Zane State College seeks a Transfer Navigator to engage transfer-intent students, maintain a caseload of about 250, and support persistence, retention, and degree completion. The role collaborates with advisors, financial aid, and registrars to minimize credit loss and enable successful transfers to partner institutions, including Muskingum University.

The position is full-time and grant-funded under Title III Activity II, with evening/weekend hours and travel within Muskingum, Guernsey, and

Qualifications

• Associate degree required; bachelor’s degree preferred (or an equivalent combination of education and relevant experience).
• Two years of experience in advising, coaching, student services, case management, or a related field required.
• Knowledge of Ohio transfer policy, including Ohio Transfer 36 and Guaranteed Transfer Pathways, and articulation practices preferred.

Responsibilities

• Coach an active caseload of approximately 250 unduplicated transfer-intent students per year, engaging each student synchronously at least five times per term in person, by video, by phone, or by text, with ongoing outreach.
• Build individualized persistence, completion, and transfer plans with each student using the College's coaching model, monitoring progress toward persistence and degree completion.
• Refer students to advising, financial aid, accessibility services, and other campus resources, advocating for the student and coordinating follow-through across offices.
• Coordinate warm hand-offs to receiving baccalaureate institutions, including Muskingum University, arranging joint advising and transfer transitions.
• Track caseload engagement and outcomes in the college systems for grant reporting and program evaluation.

Skills

Relationship-building

Student-centered communication

Caseload management

Education

Associate degree

Bachelor's degree preferred

Tools

CRM systems

Job description

Zane State College seeks a Transfer Navigator to engage transfer-intent students, maintain a caseload of about 250, and support persistence, retention, and degree completion. The role collaborates with advisors, financial aid, and registrars to minimize credit loss and enable successful transfers to partner institutions, including Muskingum University.

The position is full-time and grant-funded under Title III Activity II, with evening/weekend hours and travel within Muskingum, Guernsey, and