Onboarding Coach

Zane State College; Zanesville (OH); On-site; USD 42,000 - 49,000; Full time

Job summary

Zane State College is seeking an Onboarding Coach to provide intensive, one-to-one coaching and proactive support for admitted students and families, guiding them through enrollment milestones and coordinating with multiple campus offices.

Qualifications

• Associate degree required; bachelor’s degree preferred in education, counseling, social work, communication, business, or related field.
• Minimum of one year of experience in student services, advising, coaching, admissions, case management, youth development, or related field.
• Knowledge of college-going processes, FAFSA fundamentals, and barriers faced by first-generation, low-income, rural students.
• Ability to establish rapport with diverse students and families, and manage a high-volume caseload.
• Proficiency with student information systems, CRMs, data tracking tools, and standard office software.

Responsibilities

• Manage an assigned caseload of approximately 250 admitted students, initiating proactive outreach through multi-channel communication to support enrollment.
• Guide students and families through onboarding milestones including FAFSA, placement, orientation, and course registration.
• Identify barriers to enrollment and connect students to internal and external support services.
• Collaborate with Admissions, Financial Aid, Registrar, and Academic Services to facilitate handoffs and resolve barriers.
• Maintain accurate, timely records in the student information system and CRM for reporting.
• Participate in new student orientation sessions, yield events, and campus onboarding activities.
• Track yield and retention metrics and report to leadership for continuous improvement.

Skills

Advising/Coaching

Empathy

Communication

High-volume caseload

CRM/SIS proficiency

Education

Associate degree

Bachelor's degree preferred

Job description

The Onboarding Coach provides intensive, one-to-one coaching and proactive support to admitted Zane State College students and their families to convert admission into successful matriculation. Operating from an evidence-based coaching framework, the position manages an annual caseload of approximately 250 admitted students, guiding them through enrollment milestones including orientation, financial aid, placement, registration, and first-term onboarding. The role collaborates across campus offices to resolve matriculation barriers, connects students with academic and community resources, and maintains systematic documentation to support Title III grant reporting and institutional retention goals. This position hiring range is between $42,000 - $49,000 annual USD with the max potential of up to $78,000 within this pay band.

• Manage an assigned caseload of approximately 250 admitted students, initiating proactive outreach through multi-channel communication (phone, text, email, virtual, and in-person) to build rapport and support transition to enrollment.
• Guide students and families through key onboarding milestones, including completion of the FAFSA and financial aid requirements, placement evaluation, academic advising, orientation attendance, and course registration.
• Identify individual academic, personal, logistical, and financial barriers to enrollment; provide proactive problem resolution and connect students to internal and external support services.
• Collaborate closely with Admissions, Financial Aid, the Registrar, Student Success Coaches, and Academic Services to facilitate seamless student handoffs and resolve enrollment roadblocks.
• Maintain accurate, timely records of all student interactions and milestone progress within the student information system and customer relationship management platforms to support Title III grant tracking and reporting.
• Participate in new student orientation sessions, yield events, and campus onboarding activities, delivering workshops and presentations for incoming students and families as needed.
• Track student yield and retention metrics for the assigned cohort, providing data and qualitative summaries to the Activity Director and project leadership to inform continuous improvement.
• Perform other duties as assigned.

• Associate degree required; bachelor's degree preferred in education, counseling, social work, communication, business, or related field.
• Minimum of one year of experience in student services, advising, coaching, admissions, case management, youth development, or a closely related field required.
• Knowledge of college-going processes, financial aid/FAFSA fundamentals, and common barriers faced by first-generation, low-income, and rural college students.
• Demonstrated ability to establish rapport with diverse student populations and families, communicate with empathy, and manage a high-volume student caseload.
• Proficiency with student information systems, CRMs, data tracking tools, and standard office productivity software.
• Valid driver's license and willingness to travel within the College's three-county service district (Muskingum, Guernsey, and Noble counties).

This is a full-time, twelve-month, grant-funded Professional Staff position supported by a five-year U.S. Department of Education Title III Strengthening Institutions grant. Continued employment is contingent upon grant funding, institutional sustainability funding, satisfactory performance, and institutional need. Normal working hours are Monday through Thursday, 7:30-5:30., with occasional evening or weekend hours required for yield events, orientations, and peak registration periods. This position is eligible for Ohio public retirement system benefits (SERS or STRS, as applicable). FLSA status: Non- Exempt.