Transfer Operations Lead - Customer Experience

iPostal1; Village of Suffern (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

iPostal1 in Montebello, NY is seeking a Transfer Team Lead to act as a subject matter expert in our transfer operations. This in-office role focuses on managing transfers when mail centers close or suspend digital services, ensuring a smooth transition for customers.

You will coordinate with mail centers, inform customers of timelines and options, handle inquiries, and guide customers through mail redirection. A two-week paid training starts on Day 1; remote work is not available.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Experience leading in a service or business-support environment preferred.
• Detail-oriented with quick systems and process learning.

Responsibilities

• Lead specialized transfer services to manage transfers when mail centers close or suspend services.
• Coordinate with active mail centers to assess capacity for absorbing transfers.
• Notify customers of store transfers, timelines, and available options.
• Respond to customer inquiries regarding transfer processes and preferences.
• Redirect mail to the new selected iPostal1 mail center for each customer.
• Maintain high customer satisfaction and strong mail center partnerships.

Skills

Leadership

Customer service

Operations

Communication

Tools

MS Office

CRM systems

Job description

iPostal1 in Montebello, NY is seeking a Transfer Team Lead to act as a subject matter expert in our transfer operations. This in-office role focuses on managing transfers when mail centers close or suspend digital services, ensuring a smooth transition for customers.

You will coordinate with mail centers, inform customers of timelines and options, handle inquiries, and guide customers through mail redirection. A two-week paid training starts on Day 1; remote work is not available.